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"I've been looking for something like your speedtest.. Yours is definitely the best one I've seen.
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Mike M.
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SpeedCheck Pro - Support |
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Welcome to our support section.
Please read Installation Guide and User Manual and Frequently Asked Questions (FAQ) below.
If you can't find the answer, please login to our Customer Care to submit a support request.
"I must say that I'm very impressed with the service provided by your company."
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Frequently Asked Questions (FAQ) / Knowledge Base |
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| The following are the most commonly asked questions and knowledge base we
accumulated from technical support. |
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Keyword Search: |
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| General |
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What is SpeedCheck Pro? |
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Can I use PING to measure throughput instead of using SpeedCheck? |
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Why is SpeedCheck written in Java Applet? |
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There are free Javascript, HTML-based, Server-side-scripting-based speed testing tools,
why do I need SpeedCheck? |
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What is the minimal requirement for client and server? |
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Does SpeedCheck run on TCP or UDP? |
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Does SpeedCheck support graphical representation in additional to plain-text numbers? |
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Do you have phone enquiry on sales related questions? |
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Do you have phone support for your product? |
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Can another application uses the result data, i.e. IP address, how many bytes has been transferred, how long does it take, etc. generated by SpeedCheck? |
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I am very interested in SpeedCheck product, but I want to have additional features on Java Applet with custom development, can you do that? |
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In version 5.0, what language encoding do you support in custom labels? |
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What can SpeedCheck Pro do for you/your customers? |
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What does SpeedCheck Pro measure? |
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What sample size should I use? |
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| Installation and Running |
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Can this be set up as a secure SSL site? We tried on https and could not get it to work. |
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How do I setup SpeedCheck to run on non-standard port rather than 80? |
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I am using Firefox/Safari on Apple Mac, and Java Applet doesn't show up correctly, the "Start Test" button and/or the "Status line" has disappeared. Is this a bug? |
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I am using Internet Explorer to download a file from my web server on the 100 Mbps LAN (manual download, not even using SpeedCheck), why is my download crawls at speed less than 1 Mbps? |
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I customized in Chinese/Japanese/Asian language, but the character set doesn't show up correctly, why? |
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I customized my own labels, why does it still shows the default lables? |
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I customized the labels in French/German, but the character set doesn't show up correctly, why? |
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I don't see the "Start" button, and/or Status line. SpeedCheck Java Applet spacing pushes the the buttons off the screen. What can I do? |
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I got "ERROR: Upload URL not found. Please check your HTML Parameter(s).
http://www.yourserver.com/SpeedCheck_upload.aspx"
But I have confirmed I have the file. What is wrong? |
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I got "ERROR: URL not found, please check your URL in HTML parameter:
http://servername/download/xxxxxx.jpg" but when I copy and paste the URL in the browser, the photo shows up properly. What went wrong? |
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In downloading large file size, why is there a delay or the browser even frozen when I try to stop a download or download is at 100% completion? |
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In the sample page, I see 0.0 MB in both Java Applet and manual download. Is there something wrong with my server? |
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In version 5.0, some warning and error messages are in English. How can I customize them? |
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Java Applet doesn't show up or getting an error message saying "Your browser doesn't support Java". Can you help? |
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Java Applet doesn't show up or NULL pointer exception when I tries to launch SpeedCheck Java Applet? |
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When I clicked the "Download" or "Upload" button, it said "Initializing, Please wait" and it was frozen. Why is that? |
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When I tried to upload I got "ERROR: java.net.SocketException: Software caused connection abort: socket write error" and then I tried the manual upload page, I got "Request entity too large, Error 413". What does Error 413 mean? |
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Why did I get "Upload Failed" error message when I tried to upload some specific files? It works fine on many other files. |
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Why do I need to turn off software such as Web Filtering, Ad blocker, Popup stopper, Personal Firewall, Spyware detector, Web Accelerator and Anti-virus software when running SpeedCheck? What is the alternative solution? |
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Why do I see "java.net.SocketException: Software caused connection abort: recv failed", "java.net.SocketException: Connection reset" or "java.net.SocketException: Connection reset by peer: JVM_recv" in upload? However, download is working perfectly. |
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Why do I see "Server is Processing File" for a period of time after file has been uploaded? |
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Why does my web server log report file not found for "SpeedCheckBeanInfo.class" and "SpeedCheck$COMClassObject.class"? |
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Why is Java Applet showing an error message "Exception: Invalid license" in the highlighted status area? |
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Why is the upload speed is way faster than download, and it is even faster than the maximum bandwidth? That is impossible. |
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| ASP.NET specific (Windows 2000 and 2003 Server) |
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How do I setup "Integrated Windows Security" on the IIS? |
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I am running Windows 2003 and I have copied and pasted the license details in SpeedCheck.rez. Why do I keep getting "Exception: Invalid License"? |
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I am running Windows 2003, why do I get 404 Error when I try to open SpeedCheck.aspx? |
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I have UrlScan/IIS Lockdown installed, and I receive error message(s) constantly when uploading large file: "java.net.SocketException: Socket write failed" or "java.net.SocketException: Socket write failed". How can this be solved? |
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SpeedCheck has been working properly but then one day upload no longer works. Why do I received the "ERROR: Cannot detect <speedcheck_success> or <speedcheck_failure>"?
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SpeedCheck_upload.aspx supports deleting file automatically, but it seems not working. Why do I get the error "System.UnauthorizedAccessException: Access to the path d:\path\" is denied."? |
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When I tried to upload using the manual mode, the server prompt me for userID/password and if I hit cancel I got "Error message 401.3" and/or "Access Denied" error. How can I fix this? |
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When uploading is almost done, the following error messages keep showing up: "ERROR: Cannot detect <speedcheck_success> or <speedcheck_failure>", what was the cause? |
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Why am I getting "Database has not been setup properly. Please check your database connection string in Web.Config and SQL Server permission" on SQL 2005? |
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Why do I get "ERROR - Cannot detect <speedcheck_success> or <speedcheck_failure>" whenever I upload? |
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Why do I received "java.net.SocketException: Connection reset by peer" or "java.net.SocketException: Software caused connection abort: socket write error" when uploading large files? |
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| PHP specific (Unix, Linux and Win32) |
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I am running Apache on Windows and I am testing on the LAN 100 Mbps, why is my download is crawling at speed less than 1 Mbps but upload is over 80 Mbps? It doesn't make sense. |
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I am running PHP + IIS on Windows. Manual upload and test.php works, however, Speedcheck.php gives me the following error for both upload and download. Notice: Undefined index: DOCUMENT_ROOT in c:\Inetpub\wwwroot\.... |
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I got "ERROR: Upload URL not found. Please check your HTML Parameter(s)."
http://<?=$my_host.$my_upload_filename?> What's wrong?
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In Log file, I see "PHP Notice: Undefined variable" and "PHP Fatal error: Call to undefined function Write()" which are related to SpeedCheck. What is the error? |
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In MySQL database table, why does speedcheck writes 'null' with zero for speed and time? i.e. transfer_size='0' and time_taken='0' are found in the database.
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When I launched the Java Applet with the sample PHP page, I got "ERROR: Invalid parameter(s). Please check your HTML Parameter(s)."? Then, I view HTML source, why do I see "Call to unsupported or undefined function" or "Uninitialized variable"? |
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Why am I getting "Parse error: syntax error, unexpected $end in SpeedCheck_admin_report.php"? |
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Why can't I see the file being uploaded to the folder? |
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Why does my Apache error log shows "PHP Notice: Undefined index: usefile"? |
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Why does the error message "ERROR - Cannot detect <speedcheck_success> or <speedcheck_failure>" constantly showing up during upload? |
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| Advance Technical Questions |
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Can I write upload scripting for JSP, Perl or ColdFusion? |
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Does SpeedCheck support other databases for statistics other than MySQL and Microsoft SQL Server? |
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How can I pass a customized text field (for example, an email address) from a form in the SpeedCheck.aspx/php to
Java Applet and then writes to the database using SpeedCheck_statistics.aspx/php? |
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I am using .htaccess along with AuthGroupFile/AuthUserFile to password protect my site, but why do I get this error: ERROR - Cannot detect <speedcheck_success> or <speedcheck_failure> when uploading?
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SpeedCheck ships with 2 samples in different scripting languages (PHP and ASP.NET), can I use plain HTML instead? |
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Why is ASP.NET version slightly faster (1 Mbps difference) than PHP version during download, but upload speeds are the same? |
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| General Technical Questions |
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Can multiple instances of SpeedCheck be run on the same computer? |
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Can SpeedCheck automatically delete all the uploaded files to save harddrive space? |
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I am running Win32 server and I have problem in getting PHP upload to work (in general, not specific to SpeedCheck), any idea? |
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I am testing on the LAN 100 Mbps, why is upload is way faster than download? |
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Why do I receive "socket write error" exception? |
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Why isn't Upload working? I am getting an error message "File writing failed". |
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| Licensing and Billing |
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Can I have custom Sales Contract? |
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Can I have custom License Agreement? |
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What is the term for Invoice and PO? NET30? |
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Besides online payment, can we pay by cheque with a given Invoice? |
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Can we run multiple branded page on the same SpeedCheck system? |
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Does your license "bind" to the ip address? |
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How can I get an invoice? |
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I am existing customer and would like to purchase more license(s), what should I do? |
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I am existing customer using version 3.0 or 4.0, how can upgrade to version 5.0? |
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I don't have an PayPal account, how can I pay by credit card? |
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I don't want to pay through PayPal, do you have another options? |
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I have the 30-day trial, and the license is binded to one host only. If I purchase the licensed version, can I change the host in the future? and when do I need additional licenses? |
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I want to make the purchase, but I am worried about credit card security. How safe is it? |
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I would like to have "speedtest.mycompany.com", but we may change our ip network soon (migration to another network). Does this mean I will require to pay another license fee? |
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The license key is generated using the online key generator on your web site, what if your company go out of business? |
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We are consulting company, can we buy x licenses under our company and then generate the keys to install on my clients sites? |
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Why is the license key binded to the host name? |
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