3.3.4 - Troubleshooting

Question: After customizing my own labels, why do some buttons disappeared?

Answer: Your label name is too long causing some buttons to disappear, either choose a shorter name or you may have to adjust the width of Java Applet.

1. Open up SpeedCheck.php or SpeedCheck.aspx

2. Look for "<applet"  tag in the source code

3. <applet ARCHIVE="SpeedCheck.jar" CODE="SpeedCheck.class" width="525" height="425">

4. Change the width to larger size and save the file. Done!

Question: I customized my own labels, why does it still shows the default lables?

Answer: You must have made a mistake in your code, could be script error.

1. Try opening the file directly in your web browser to troubleshoot:

http://servername/SpeedCheck_labels.php?language=custom   (PHP)

http://servername/SpeedCheck_labels.aspx?language=custom   (ASPX)

2. View Source from your Internet Explorer

3. Make sure there is no white space in front of the variable names

4. Make sure the variable name is spelled correctly.

Question: I customized in French/German, but the character set doesn't show up correctly, why?

Answer: In order to display the character set correctly, YOU MUST save the label file with UTF-8 encoding using your text editor. Your text editor MUST support Unicode when saving the file. For example, using Macromedia Dreamweaver and Microsoft Visual Studio, with special Save As option. Otherwise unicode character set will be lost.

Question: I customized in Chinese/Japanese/Asian language, but the character set doesn't show up correctly, why?

Answer:  As said in our disclaimer, Media Road Inc. DOES NOT guarantee your character set would be

displayed correctly due to limitation of Java Applet and different types of Java Virtual Machines. We have only tested on English, German and French with Unicode UTF-8 encoding. Asian encoding may work on some Java VM and/or systems.

Question: Why do some warning and error messages are in English? How can I customize them?

Answer: For permission error message, you can change SpeedCheck_permission.php or SpeedCheck_permission.aspx. For other warning and error messages, they are designed to stay in English for technical support purpose and also to prevent Java Applet from being reverse-engineered.

For other questions, please refer to FAQ